Privacy Policy

This website is owned and operated by Arthur & Grace Co., Ltd., doing business as HERMA. We respect your privacy and understand that you have a right to know how and why your personal information is collected, used, and protected. This Privacy Policy applies to personal information that identifies you as an individual (“Personal Information”) collected through our website www.herma.kr and, where applicable, through offline interactions.

By accessing or using this website, you agree to the terms of this Privacy Policy and our Terms of Use. If you do not agree with this Policy, please do not use the website or provide us with any personal information. If you have any questions regarding this Policy, please contact us at cs@herma.kr

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page, and the updated date above will reflect the most recent revision. Your continued use of the website after changes have been posted constitutes your acceptance of those changes.

We collect personal information in several ways. You may provide it directly, for example when you place an order, subscribe to our newsletter, register for an account, or contact customer service. This information may include your name, email address, phone number, shipping and billing address, payment information (which is processed securely through third-party gateways), and purchase history. We may also collect information automatically through cookies or similar technologies, including your IP address, browser type, device information, and interactions with our website. You can manage your cookie preferences in your browser settings. Please note that disabling cookies may affect the functionality of the site.

We use the information we collect to fulfill orders, provide customer service, personalize your experience, send order updates, and, if you have opted in, share news about our products or services. Your data may also be used for internal analytics to help us improve our website and offerings. We do not sell your personal information. We may share information only with carefully selected service providers who assist us in operating our business—such as payment processors, logistics partners, IT support, and marketing platforms—and only for the purposes described in this Policy. All such partners are contractually obligated to keep your information secure and confidential.

Your data is stored securely and retained only for as long as necessary to provide our services or comply with legal obligations. We apply appropriate physical, technical, and administrative safeguards to prevent unauthorized access, use, or disclosure of your information. Please note, however, that no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

You have the right to access the personal data we hold about you, to request corrections, or to request deletion of your information where applicable. You may also withdraw your consent to receive marketing communications at any time by following the unsubscribe link included in our emails or by contacting us directly. If you wish to exercise any of these rights or have concerns about how your data is handled, you may contact us at cs@herma.kr

This website is not intended for children under the age of 16. We do not knowingly collect personal information from anyone under 16 years of age. If we discover that such information has been collected, we will delete it promptly.

This Policy applies solely to the HERMA website and does not apply to any third-party websites linked from this site. We are not responsible for the privacy practices or content of those external websites.

Thank you for placing your trust in HERMA. We are committed to maintaining your privacy with care, transparency, and respect.